Selections #22 – Codec, Daisee, e-bot7, Funnel

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Codec – Global audience intelligence for distributed teams

UK-based, 2015 founded, £4.7m raised, 100-150 employees, working with Burberry, Nestle, Pfizer

Where’s the good stuff?

They were named Best AI Product in Marketing by CogX in 2019 alongside other winning companies such as Cytora and Darktrace. They’ve raised £4.7m to date from notable early-stage backers such as Wayra and 500 startups. CEO and co-founder Martin Adams, previously a researcher at Harvard, was recognised as one of the UK’s top 100 entrepreneurs in the 2019 Maserati list.

What do they do?

Codec’s AI-powered insight engine enables companies to understand, connect and engage their growth audiences at pace and scale. The technology allows users to gain real-time insights into what their target demographic will find the most engaging, allowing their clients to create the right content, on the right platform, at the right time.

Codec’s insights have been shown to help brands build stronger connections and grow their share of voice, improving engagement with Nespresso’s sustainability content by 51% and identifying the best influencer for Cornetto’s social campaigns to increase their instagram engagement by over 280%.

Daisee – Deep AI for enterprise ecosystems

Australia-based, 2017 founded, AUD$8.8m raised, 11-50 employees, working with Unknown

Where’s the good stuff?

Founded by ex-Google Regional MD Richard Kimber, they raised an $8.8m AUD Seed round from Alium Ventures back in 2018. They were listed in KPMG’s 2019 Fintech100, recognising them as a leading global fintech innovator.

What do they do?

Daisee’s SaaS tool, Lisa, takes unstructured data from customer emails, calls, and voice chat and applies AI and Natural Language Processing (NLP) in order to categorise and analyse interactions with users. The software is 90% accurate in extracting keywords that companies can use to drive growth from every customer interaction. 

Daisee has developed industry specific AI applications to solve a wide range of challenges faced by businesses today, including BFSI, healthcare, government and digital commerce markets. Their products help enterprises rapidly leverage AI technology to increase customer engagement, improve decision-making, optimise supply and demand and deploy self-learning business processes.

e-bot7 – AI for customer service

Germany-based, 2016 founded, €8.1m raised, 51-100 employees, working with Audi, Commerzbank, Telefonica

Where’s the good stuff?

They closed their €5.5m Series A round in Q3 2019, led by RTP global with follow on investments from Main Incubator and 42Cap. Co-founders Fabian and Xaver were both listed in Forbes 30-under-30 and have garnered 20+ awards for the company.

What do they do?

E-bot7’s platform helps companies engage and manage their digital customer service experience, providing real-time customer support pre and post-sale, via a hybrid Agent+AI solution. Companies are able to select a confidence level (how accurate a response needs to be) and any messages that can be answered above this rating are automated. If the software rates the response below the level, an agent needs to edit or approve the response, training the AI to increase the confidence of that message next time.

Their plug-and-play software is designed to support businesses who want fast implementation and results within in a few days, the platform working without a single line of code. Used as a stand-alone platform (cloud & on-premise) or as an integration into existing CRM systems, pre-trained ML algorithms learn quickly to reduce average handling times, increases sales and save up to 80% of costs.

Funnel – All your marketing and advertising data where you want it

Sweden-based, 2013 founded, $68.0m raised, 151-200 employees, working with Accor Hotels, Klarna, Samsung

Where’s the good stuff?

They recently closed a $47m Series B round in Q1 2020, led by Eight Roads Ventures and F-Prime Capital with participation from Oxx, Kreos Capital, Balderton and others, with US expansion the main item on the agenda. They were included in Adyen and TNW’s Swedish Tech5

What do they do?

Funnel is changing the way marketers think and interact with data by taking messy, siloed data from over 500 platforms and automatically generating Business-Ready data that is fully harmonized, instantly refreshed and always ready to act upon. The platform empowers marketers to own the data, making better and faster decisions about what’s really driving the business, such as the spend of a marketing campaign compared to customers converted. The platform also offers the flexibility to send the data into any destination, be it a data warehouse or directly into a visualisation tool.

Funnel’s plug-and-play solution is flexible enough to fit to changing marketing requirements, and doesn’t require an in-house team for development or maintenance.

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